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Contact

Feel free to send an email to ViaFox.

ViaFox has a privacy policy. Part of this policy is that email addresses will never be sold or redistributed to third parties and that their content is regarded to be confidential.

Disclaimer: The policy is to reply within a specific time frame (see below). However, ViaFox is a small company. This implies that weekends, holidays and special events may occasionally cause delays.

  • Choose License Update if you have one or more licenses for version 1.4 and need an update of the original License Key files(s) for version 1.5. The policy of ViaFox is to reply within 24 hours.

  • Choose Marketing Info if you have a general question or want extra information about license schemes or sales. The policy of ViaFox is to reply within 24 hours.

  • Choose ClickWork Support for specific questions about the use of the product. This service is most notably for registered users. The policy of ViaFox is to reply within 24 hours.

  • Choose ClickWork Buglist if you think you encountered a bug. The policy is to reply with regard to serious bugs within 24 hours. Replies with regard to minor bugs are done once a week.
    Please, specify the following information in your email:
    - A title that makes sense
    - What I observed
    - What I expected to observe
    - Eventual error number, error line and error text
    - Steps that can be done to reproduce the bug!!
    - Eventual screendump
    - Suggested priority level (serious, minor)
    You are advised to copy and paste the above items into your email.

  • Choose ClickWork Wishlist if you have a wish for a next version of the product. Replies can be expected once a week.
    Please, specify the following information in your email:
    - A title that makes sense
    - What I observed
    - What I suggest
    - Suggested priority level (high, mediate)
    You are advised to copy and paste the above items into your email.

  • Choose ClickWork Betatestprogram if you want to participate in the team of betatesters. Replies can be expected once a week.